FAQ

Frequently asked questions

Can I collect at the weekend?


Yes! You can collect at the weekend or the evenings, please call first to arrange a time.




I ordered the wrong size can I return it?


Yes, you have 14 days to exchange an item, as long as it has not been worn and is in its orignial packaging. Contact us and we can arange exchange from teh school recpetion.




Where do I collect my order from?


All orders that are delivered to school are left in the blue box in reception. Please ask the receptionist.




Where do I get an order form?


Order forms are collected from the school office, simply fill it in, enclose your payment (cash or cheque) and leave it with the receptionist. Your order will then be processed and returned to the office.




How quickly will my order be in the office?


Orders to St Richard's are delivered on Mondays, Wednesdays and Fridays. You order will be delivered between 2-5 days, (sometimes faster). In the unlikely event that your items are out of stock you will be notified as to when they are due in.




Can I have my order sent to my home address?


Yes, there are different delivery options available on the shopping page.




I have secondhand uniform that I don't need what can I do with it?


We take secondhand uniform fom St Richard's and St Phillip Howard and resell these items at our pop up shops. (proceeds go back to the schools) or they are donated to families in need.