Shipping & Returns

SHIPPING POLICY

Orders will only be shipped once payment has been received. 

Orders can be collected from the School Office (St Richard's) or from Beech Avenue, please call or email to make an arrangement.

Alternatively, orders can be delivered/posted. Next Day delivery (£6.99) Standard delivery 2-3 days (£3.99). There is a 50p charge for delivery of one off items to parents in the Parklands area. If you order is not able to be delivered, or left with a neighbour, a second attempt will be made. However, if this is not possible it will be returned to Beech Avenue and will need to be collected. No refund for delivery will be given. 

RETURN & EXCHANGE POLICY

If you have an item you wish to return or exchange please contact us either by email of by phone within 14 days of the order date. All items being returned need to be  "as new"  that is, not worn or with any marks whatsoever. All items must be with original packaging and labels. 

Defective items will be sent back to the manufacturer and if they are in agreement a full refund or exchange will be given. Please do not assume if your child breaks something they can return it. The manufacturers decision is final.

Sale items are non returnable.

Secondhand items are non returnable (but can be donated)